Are your products eco-friendly?
All our shipping products are either 100% recyclable or fully biodegradable.
What brand of shirts do you print on?
Right now we only print on The American Apparel t-shirt made of fine jersey, it has a durable, vintage feel. These classic-cut shirts are known for their premium quality, as well as ability to stand up to a washing machine (will keep size and color after many washings). The fine jersey will ensure that it is ideal for screen printing.
How do I know what size shirt to buy?
Our sizings are pretty much what you would expect. If anything though they are probably slightly on the fitted side so if you were to be between sizes usually then we would suggest ordering the larger size. If in doubt check your measurements!
When will I receive my order?
We take about 2-7 business days to create apparel products (t-shirts). Then you should add shipping times on top of that. Speed and price depends on product type and destination.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
These should be only washed with like colors. You can certainly machine wash the garments in warm water that is around 104°F/40°C. Keep in mind that you should only use non-chlorine bleach if necessary and do not iron the decorated (printed) areas. If the garments require dry-cleaning, you can use any solvent except the trichloroethylene. Tumble-dry these garments on medium.
What Payment Methods Are Accepted?
We accept all major Credit Cards via PayPal
Is Buying On-Line Safe?
Shop with peace of mind. We don’t save your financial details, payments are directed to PayPal Buyer Protection covers your eligible purchases if they don’t show up or match their description.
How do I place an Order?
Select your item, if a poster select your size and frame option. Check out in shopping cart. You will receive an email with your purchased items. Following with an email of your tracking number.
Do I need an account to place an order?
You do not need an account to shop in cre8ink, but and email is required for invoice and tracking order purposes.
How Do I Track My Order?
You will receive a tracking number via email once your order has been fulfilled. You can also obtain the tracking number by clicking the ORDER TRACKING button at the bottom of our page.
How Can I Cancel Or Change My Order?
Please contact us if you have any issues with your order.
Terms / Policies / Returns
My order shows it is being returned to sender, what now?
There are a few reasons an order can be returned to sender, most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned. We would contact you to determine how would you like to proceed. New shipping charges will be applied for orders that have been unclaimed at customs, returned, or had an incorrect address originally provided.
How long do I have to submit a claim for a return/exchange?
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delievery date.
What if my address was wrong?
If your address was wrong, then you are held responsible. Usually the package is sent back to us, and then we’ll contact you for an updated address but you will be charged again for the shipping. However, the packages sometimes are not returned to us. In this case, you would have to process a new order to replace the original.
What happens if a package isn't delivered, but the tracking states that it did?
In this case, although unusual, we would not take responsibility. A new order would have to be placed.
What if the product is damaged in the mail?
We guarantee each product from the moment it leaves our shop to the point it is received by you. If any order arrives broken, damaged, incomplete, or wrong, we ask for photo verification of the damaged goods send to firstname.lastname@example.org, and we’ll gladly send a replacement at no cost to you.
What if the product is lost in the mail?
If your package is lost in transit, no worries! We will re-print it and re-send it at no cost to you. However, if the tracking information for the package states that it has been delivered, cre8ink unfortunately would not take responsibility.