We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual – it’s from a fixation agent applied during the printing process and it’s not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

Mug artwork is inkjet printed, using special dye-sublimation inks and transfer paper. After printing, the transfer paper is wrapped around the mug. The image on the transfer paper is mirrored. Heat and pressure is applied to transfer the image. Printed dye is mixed with the coating. The image then becomes part of the mug.

There are a few reasons an order can be returned to sender, most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned. We would contact you to determine how would you like to proceed. New shipping charges will be applied for orders that have been unclaimed at customs, returned, or had an incorrect address originally provided.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delievery date.

If your address was wrong, then you are held responsible. Usually the package is sent back to us, and then we’ll contact you for an updated address, but you will be charged again for the shipping. However, the packages sometimes are not returned to us. In this case, you would have to process a new order to replace the original.

In this case, although unusual, we would not take responsibility. A new order would have to be placed. There may be cases where the delivery was made, but the package was left in an unexpected location at the customer’s address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”
If your customer is unable to locate the package, you will need to place a new manual order to have it reshipped. We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future!

We guarantee each product from the moment it leaves our shop to the point it is received by you. If any order arrives broken, damaged, incomplete, or wrong, we ask for photo verification of the damaged goods send to support@cre8ink.com, and we’ll gladly send a replacement at no cost to you.

If your package is lost in transit, no worries! We will re-print it and re-send it at no cost to you. However, if the tracking information for the package states that it has been delivered, cre8ink unfortunately would not take responsibility.